Shipping policy

Shipping Policy

Sierra Stoves ships within the continental United States only (the lower 48 states). We do not currently ship internationally, to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

Delivery timeframe

Orders are estimated to arrive within 4–7 business days after purchase, including order processing and carrier transit. Product availability, the delivery destination, freight appointment scheduling, weather, and carrier conditions can affect the final delivery date. Tracking or freight-delivery information will be provided when the order ships.

Shipping charges

Shipping is charged at the flat rate shown at checkout. The complete shipping charge is displayed before you submit payment. Sierra Stoves will not add undisclosed shipping charges after purchase. If a destination requires a service that cannot be provided under the checkout rate, we will contact the customer before shipment and provide the option to approve an alternative arrangement or cancel for a full refund.

Freight deliveries

Large products may ship by freight carrier and may require a delivery appointment or liftgate service. Customers are responsible for providing an accurate, accessible delivery address and current contact information.

Shipping damage

Inspect the shipment at delivery. If damage occurred in transit, notify us within 48 hours and retain the product and packaging for carrier inspection and claims processing.

Sierra Stoves is a brand of Taylor Metal Solutions, Inc. For shipping questions, contact contact@jptaylorgroup.com or +1 279-205-2595.